Refund policy

Returns and cancellations

If you are a UK consumer, you can cancel an online order for most goods without giving a reason. Tell us within 14 days after receiving the goods by emailing [email protected] with your name, order number and the items you wish to return. You then have 14 days to send the goods back. This right is in addition to your rights if goods are faulty, damaged or not as described.

Please send returns to: Furlo, 25 Sourthfild Road, Scunthorpe, DN16 3BX, United Kingdom. Contact us before sending a return so we can identify your parcel. You may use any tracked postal service and should keep proof of postage.

For a change-of-mind return, you pay the direct cost of returning the goods. We refund the item price and any standard outbound delivery charge you paid (up to the cost of our least expensive standard delivery option). We may reduce a refund if handling beyond what is needed to inspect the item has reduced its value. We will issue the refund to your original payment method within 14 days of receiving the returned goods or evidence that you sent them back, whichever is earlier.

Problems with an order

If an item arrives faulty, damaged, incorrect or not as described, email [email protected] with your order number and details. We will explain the next steps and cover reasonable return costs where required by law. Your statutory rights are unaffected.

Cancellation form

If you prefer, copy and send this form by email or post: “To Furlo, 25 Sourthfild Road, Scunthorpe, DN16 3BX, United Kingdom ([email protected]): I hereby cancel my contract for the following goods: [goods]. Ordered on [date]; received on [date]. Name: [name]. Address: [address]. Date: [date].”

For any return question, email [email protected].